Hourly Pay
Industry
$10
About the Client:
TXU Energy is a market-leading, competitive, retail electricity provider, powering the lives of more Texans than any other retailer. TXU Energy offers a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs, and other electricity-related products and services.
Requirements
Equipment Must Meet Platform Standards
• This program uses AVG 1.6 (Arise Virtual Gateway) to connect to the client systems.
• USB Hardwired Headset with phone quality audio required.
• MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates). • Dual monitors are strongly recommended. Each monitor should be 22 inches or larger.
Hours:
You MUST be available to work a minimum of 30 Hours weekly.
Class Schedule*
Phase I – Instructor-Led & Self-Study
05/07/2025 – 05/23/2025
Phase II
Start Earning Revenue!
05/27/2025 – 06/02/2025
Class Time Offered
Monday – Friday 9:00 a.m. – 1:00 p.m. ET
*No class on Monday, May 26th
What to Expect
On a day-to-day basis, businesses can expect to participate in the following activities:
• Review, analyze, and respond to customer billing inquiries
• Upsell eligible customers’ home warranty solutions
• Resolve customer issues or questions
• Processing payment deferrals and installment plans
• Attempt to save customers who may be moving, unhappy with the plan or current rate
• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan
• Strive to resolve the customer issues on the first call
• Demonstrate knowledge of TXU Energy processes and policies
• Build trust and rapport with the TXU customer through clear, respectful interaction
• Always strive to ensure that overall customer satisfaction remains high, while resolving issues
• Understand 'client call flow' and Texas Utility regulation
• Ensure no Public Utilities Commission Complaints are filed