Hourly Pay
Industry
$12
About the Client:
First Citizens Bank & Trust Established in 1898 and headquartered in Raleigh, North Carolina, First Citizens Bank is a provider of a range of financial services to individuals, businesses, professionals, and the medical community. The bank serves clients through a network of branch offices, telephone banking, online banking, and ATMs. First Citizens has also recently merged with CIT Group Inc.
Requirements
System and Equipment:
Equipment Must Meet Platform Standards Click Here for the System & Equipment Policy Additional Client Program Technology Standards Service Partners will need one of the following types of phone lines to service the First Citizens Bank & Trust program:
• POTS (Plain Old Telephone) line (hard-wired to wall outlet)
• Cable telephony (connected directly from router/modem device)
• Digital service (connected directly from router/modem device)
• VoIP through a physical hard phone, i.e., a tangible device that sits on your desktop
• Hardwired telephone and headset or keypad/headset, e.g., AGPTek or Plantronics
• Dual monitors are strongly recommended
• MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates) • An Apple or Android cell phone is required for secondary code verification
What to Expect On a daily basis for the First Citizens Bank & Trust Program:
• Serve as an initial point of contact on banking inquiries and concerns.
• Provide support for existing and prospective clients via inbound telephone calls.
• Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
• Identify cross-sell opportunities and make referrals as appropriate.
• Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.
Class Certification Schedule
Phase I – Instructor-Led and Self-Study 05/05/2025 – 05/30/2025
Phase II – Certification Call-Taking Earn While You Learn! 06/02/2025 – 06/09/2025
*No class on Monday, May 26th
Class Times Offered
Monday – Friday | 6-hour class
9:00 a.m. – 3:00 p.m. ET
12:00 p.m. – 6:00 p.m. ET
3:00 p.m. – 9:00 p.m. ET
Intervals Available*
Monday – Friday 8:00 a.m. – 9:00 p.m. ET
Saturday and Sunday 8:00 a.m. – 8:00 p.m. ET
All Holidays* 8:00 a.m. – 8:00 p.m. ET
Special Servicing Requirements* 5 hours/10 intervals required on Mondays and/or Fridays