Hourly Pay
Industry
$15
As an EyeMed contractor, you will provide support for customers &
providers of EyeMed. Callers will have questions about eyecare plans,
benefits, eligibility & member claims. You’ll also learn about
reimbursements and how to support the providers!
Ideal candidates should be comfortable handling inquiries about
eyecare plans, benefits, eligibility, and member claims, and can learn
quickly about reimbursements and provider support. Excellent
communication skills and a helpful, patient demeanor are essential.
Requirements
Technical requirement:
REQUIRED for this project:
• Windows Computer –
• Review the Omni Platform Overview for full computer requirements
• A second monitor is required
• Chromebooks, tablets, & mobile devices CANNOT be used
• Macbooks & iMacs CANNOT be used
• No Satellite or Mobile Home Internet (T-Mobile, Verizon Mobile, etc) service providers accepted. CANNOT use a VPN of any kind.
Length Of Contract - 6-month contract
• Contract automatically renews unless ended by either party
• Review project SOW for specific renewal information
Start Date:
Kick Off Training
• Join Teams: 10/31/25
• 10am-5pm ET
Hours of Operation:
Monday: 10am – 6pm EST
Tuesday: 10am – 6pm EST
Wednesday: 10am – 6pm EST
Thursday: 10am – 6pm EST
Friday: 10am – 6pm EST
What you will do every day:
• Login to all Omni + Client Tools, prepare for scheduled shift by updating any necessary computer tools, opening all software needed, ensuring focus on the customers calling in
• Answer inbound calls
• Use empathy and active listening to build relationship with the caller while assisting them with their questions
• Help callers resolve their issue using your own knowledge + tools learned during Certification.
• Track, document, and retrieve info on customer’s case in specific systems.