Hourly Pay
Industry
$10
DICK’S Sporting Goods is the nation’s largest sporting goods retailer!
Started in 1948 by 18-year-old Richard “Dick” Stack with just $300 borrowed from his
grandmother, Dick’s family continues to offer the finest quality products at
competitive prices, supported by associates with a passion for sports.
DICK’S Sporting Goods also owns and operates Golf Galaxy®, Field and Stream®
as well as DICK’s Team Sports HQ. DICK’S Sporting Goods serves and inspires
athletes and outdoor enthusiasts to achieve their personal best through a blend of
dedicated associates, in-store services, and unique specialty shop-in-shops
dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness, and
Footwear.
Learn more about DICK’S Sporting Goods at: https://www.dickssportinggoods.com
Note: DICK’S Sporting Goods supports all outdoor sports. Agents servicing this
program may have to assist customers with hunting equipment, including but not
limited to, firearms and ammunition.
Requirements
System and Equipment
Equipment Must Meet Platform Standards
Additional Client Program Technology Standards:
• USB Hardwired Headset with phone-quality audio required
• MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates)
• This program requires dual monitors/displays 19” or larger (Note: laptop screens do not count as a monitor/display).
• Spectrum Internet users require a Business Account.
• Residential Spectrum service is not supported.
Minimum of 30 hours per week required
Class Schedule
Phase I: Tutor Led
04/28/2025 – 05/16/2025
Phase II – Start Earning Revenue!
05/19/2025 – 05/21/2025
Class Times Offered
Monday – Friday
9:00 a.m. – 1:00 p.m. ET
6:00 p.m. – 10:00 p.m. ET
Servicing Times Available:
Intervals Available* 7 Days a Week 8:00 a.m. – 12:00 a.m. ET
Special Servicing Requirements 4 hours (8 Intervals) required on Saturdays, and/or Sundays.
What to Expect
• Respond to “Where is my order?” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Deliver first call resolution with white glove service