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Customer Care Representative, Senior Living - Remote

Canada, United States

Job Type

1099 Contractor

Workspace

Workingsol

Hourly Pay

Industry

$14

Responsibilities
Flexible, work-from-home opportunity helping families find the right senior living solution.

As a Welcome Advisor, you’ll serve as one of the first points of contact for families seeking guidance and information about senior living options. As an independent contractors in this role, you'll connect with families to understand their loved one’s care needs, location preferences, and financial situation—then use that information to provide education and personalized recommendations.


You'll help families by:

Educating the caller on what levels of care may be available for their loved one, based on the financial resources available.
Providing the caller with a comprehensive list of partnered communities (also known as referrals) that best fit the family’s needs.
Scheduling tours at those referred communities.

Requirements

Technology Requirements

  • Personal computer (no tablet)

  • Broadband internet connection, recommended at least 10 MBPS

  • Wired internet connection (no wi-fi or mobile internet)

  • Windows 11 operating system

  • Valid antivirus software installed, running and up to date

  • USB headset with microphone

  • Dual monitors

*Full PC requirements


Important Information

Contractors on this program must live in and work from within the United States or Canada. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.


Schedule

  • Client hours of operation are Monday-Sunday, 2:00pm-11:00pm

  • You create your own schedule - select the available hours that are convenient for you.


Skills Needed

  • Consultative sales skills

  • Exceptional verbal communication and rapport-building skills

  • Ability to multi-task - you will be speaking with callers, navigating multiple systems, and entering information to create client profiles

  • Empathy - you will be dealing with sensitive health issues



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