Hourly Pay
Industry
$14.25 CAD
About the position:
A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
This position is work from home and you must reside in Canada for this role. You must have strong computer skills and you must provide your own Windows PC computer. Must be English/French bilingual speaking. calls for this role will be approximately 75% English and 25% French.
What you’ll be doing
You will use your positive attitude, your caring nature, and your top-notch customer
service skills to make an impact on your customers’ day.
Requirements
Your main responsibilities will include:
Talking to customers over the phone, email, or chat to resolve their questions or concerns
Accurately document and update customer records in the computer system
Upsell products or services to customers, if appropriate
Remain calm and helpful even when dealing with upset customers
Escalate customer complaints and/or calls to your manager when necessary
Provide feedback and recommendations to your manager on ways the company can improve
Perform other duties as assigned by your management team
Who we’re looking for:
The best fit for this job is someone who:
You must reside in Canada
You must provide your own computer for this job
Has a High School diploma or General Educational Development (GED) certificate
Is bilingual (French & English)
Previous customer service and/or call center experience preferred
Has good computer skills, including Microsoft Office
Possesses excellent communication skills
Cares about helping their customers
Is team-focused
Has the ability to multitask well
Can adapt to a flexible schedule
Is positive and can handle stress
Can maintain the highest level of confidentiality